CRUISE AND TRAVEL VENTURES, LLC SERVICE CONTRACT AND TERMS AND CONDITIONS

Thank you for choosing CRUISE AND TRAVEL VENTURES, LLC to assist you in your vacation planning, saving you time and stress. Planning your vacation will involve a significant amount of time. As travel experts, we consider your lifestyle, travel goals, travel history, and your special requests when developing your custom itinerary. We research a number of cruises, hotels, tours, and flights to meet your specific needs and desires. We use trusted suppliers to offer you the best value for your hard-earned dollars and create a detailed final itinerary to ensure you a memorable and smooth vacation. Vacations arranged through CRUISE AND TRAVEL VENTURES, LLC offer peace of mind and high-quality service every step of the way.

This contract for Travel Booking Services is hereby effective and binding on the date it is signed by one of the parties traveling and/or responsible for payment. The following terms and conditions (the “Agreement”) describe your responsibilities and what to expect from us.  The terms “we”, “us”, and “our” refer to CRUISE AND TRAVEL VENTURES, LLC and the terms “you”, “your”, “client”, “my” and “customer” refer to the individual who signs this agreement.

OUR RESPONSIBILITIES

CRUISE AND TRAVEL VENTURES, LLC offers retail travel services to customers that are provided by separate and independent vendors of travel services. CRUISE AND TRAVEL VENTURES, LLC does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that CRUISE AND TRAVEL, VENTURES LLC acts only as agent for the client in acquiring transportation, hotel accommodations, tours, sightseeing and other privileges or services for the clients’ benefit. CRUISE AND TRAVEL VENTURES,  LLC shall never be held responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any accident, negligence, closing or default of any independent company or persona engaged in or responsible for carrying out any of the arrangements or otherwise in connection therewith. It is highly recommended that travelers purchase a travel protection plan.

OUR PROFESSIONAL SERVICES

CRUISE AND TRAVEL VENTURES, LLC agrees to provide services and/or professional recommendations as follows:

1. Pre-Planning Consultation:

• We will actively listen to your needs and desires around your lifestyle, travel goals, travel history, budget, travelers and destination interests to incorporate into proposed itineraries.
• Once contracted for trip development, we will provide support in case of any issues that may occur before, during and/or after travel.

2. Planning:

• We will research a number of flights, hotels, tours, cruises and excursions to meet your unique needs and desires.
• We provide consultation to the client and their fellow travelers during the planning stage and respond to all queries in a timely manner.

3. Booking:

• We will utilize trusted suppliers to offer you the best value and service for your money.
• We will facilitate the booking of travel (airfare, hotel/resort, cruise, tour, ground transportation, excursions, etc., or any desired combination) and its related services.
• We will handle all files in the event of any supplier or arrival changes.
• We will manage all travel portfolio details such as deposits, payments, invoicing, and room allocation details.

4. Confirmation/Pre-Departure:

• We will create a detailed final itinerary to ensure you peace of mind with a smooth and memorable vacation.
• We will provide all required travel documents no later than 10 days prior to departure, provided travel has already been paid in full.

5. While Traveling:

• We will handle any desired changes with booked suppliers and add-ons with new suppliers.

6. Post Return:

• We will always follow up to hear more about your experience with us and our suppliers. We will request a review for use on our website and social media pages.

SUPPLIER QUOTES AND PRICING

Availability and price quotes are applicable to the date and time at which they are requested and cannot be guaranteed until payment is made in full.  CRUISE AND TRAVEL VENTURES, LLC will ensure the client receives quotes, deadlines, deposit, refund and cancellation details within a timely manner to make financially prudent travel decisions.

CRUISE AND TRAVEL VENTURES, LLC will make every effort to request that suppliers honor and uphold price as originally quoted.  However, under certain circumstances additional costs by a supplier or government may be imposed due to an increase in cost for one or more of the travel components, which is the responsibility of the customer.

If travel is outside of the U.S., some components of the quotes are from foreign suppliers. Customers must note that currency fluctuate daily with exchange rates and international payments may carry a foreign transaction fee, which is the responsibility of the customer.

Flight confirmation is subject to availability and prices are subject to change after the date of quote or deposit, including price increases in the fee for a seat assignment, fee for baggage, applicable fuel surcharges and/or an increase in government-imposed fee(s) or tax(es). Seat assignments are subject to airline availability and may be changed at the airlines’ discretion.

CLIENT RESPONSIBILITIES

Client agrees to the following by required signature form:

• Agrees to be attentive and responsive to adviser communications with the understanding that some information may be time sensitive, which may affect pricing.
• Agrees to make payments by the stated deadlines.
• Agrees to take responsibility for completing travel specific duties, such as, but not limited to visas and/or vaccinations.
• Agrees to encourage friends/family/colleagues/fellow travelers to make reservations exclusively through CRUISE AND TRAVEL VENTURES, LLC for group rates and added benefits.
• Gives due diligence to relevant travel warnings.
• Provides CRUISE AND TRAVEL VENTURES, LLC a method of contacting them in the case of an emergency.
• Agrees to let CRUISE AND TRAVEL VENTURES, LLC know if any accommodation condition or services are unsatisfactory during travel.

CRUISE AND TRAVEL VENTURES LLC’S TRAVEL PLANNING SERVICE FEES

Service Fee Structure

• Initial Phone Consultation Fee: [Complimentary]
• Cruise Package Planning Fee: [$50.00]
• Land Package Planning Fee: [$100.00]
• Cruise Package with Pre/Post Land Package: [$125.00]
• Group Planning Fee (8+travelers), per person: [$25.00]
• S. Domestic Air Only Ticketing Fee, per person: [$25.00]
• International Air Only Ticketing Fee, per person: [$35.00]
• CRUISE AND TRAVEL VENTURES LLC Change Fee, per person: [$10.00] (This is in addition to supplier change fees.)
• Excessive Itinerary Proposal Revisions, per additional revision, at discretion of CRUISE AND TRAVEL VENTURES, LLC [$50.00]

Fees are payable by debit or credit card (credit card preferred) via emailed invoice link. Debit and Credit cards incur a 3.5% + $0.30 fee.  CRUISE AND TRAVEL VENTURES, LLC fees are separate from the cost of your trip and may be split between multiple travelers.

CLIENT IDENTIFICATION AND SAFETY

Clients are required to send Passport or State Issued ID information for all travelers to confirm reservations. We keep this information in an electronically secure space to utilize for booking purposes and to mitigate unforeseen issues that may arise during international travel.  CRUISE AND TRAVEL VENTURES, LLCstrongly urges all clients to purchase travel insurance in the unlikely event of travel delays, illness or injury.

The client must provide correct legal names and dates of birth that match identification to be used for travel (i.e. Passports/ Driver’s License) to CRUISE AND TRAVEL VENTURES, LLC. Name changes are not permitted on airline tickets in any circumstance. Clients are responsible for providing accurate information to CRUISE AND TRAVEL VENTURES, LLC via the Client Profile Form.  CRUISE AND TRAVEL VENTURES,LLC is not responsible for costs incurred by incorrect information provided by client for travel planning including reservations and airline tickets

Travel documents, including passports, visas, and health/vaccination certificates required are the client’s responsibility. The name, gender and date of birth must match the information listed on the airline ticket(s) and booking records.

Beginning October 1, 2021, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or another acceptable form of ID to fly within the United States. This is the responsibility of the traveler.

Valid passports are required for all international destinations (outside of the United States) and the expiration date should be at least 6 months following the return date of your trip. Some countries require that your passport have two to four blank visa/stamp pages.  Some airlines will not allow you to board if this requirement is not met.

Where visa and vaccinations records are required, please note that even when a visa is issued, a traveler may be denied entry because each country’s local immigration officials make the final entry decision. Several factors including past criminal record may contribute to the decision of the local immigration officials. Should a visa not be issued, CRUISE AND TRAVEL VENTURES, LLC is not responsible for lost payments made toward contemplated trip. However, CRUISE AND TRAVEL VENTURES, LLC will make effort to assist with re-routing the client.

Whether traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight.

Visit the DHS website: https://www.tsa.gov/travel/security-screening/identification for updates on what to expect during your security screening; what you can bring in your carryon, etc.

Visit the State Department website: www.travel.state.gov for visa, passport support, and destination safety and health hazard notifications.

CLIENT REFUNDS

Client understands and agrees that CRUISE AND TRAVEL VENTURES, LLC’s fees are nonrefundable, nontransferable and apply to each customized travel journey requested.

Client understands that travel components are refundable only based on individual supplier policy and will be informed of those detail within your proposal.

Client understands that upon cancellation of travel, CRUISE AND TRAVEL VENTURES, LLC, as the travel advisor, will assist with processing any refunds that may be due from suppliers, but shall not be held liable in any form for unpaid supplier refunds.

Client understands that supplier prices change constantly. CRUISE AND TRAVEL VENTURES, LLC assumes no responsibility if price lowers after travel arrangements have been confirmed, paid in full or ticketed.

TERMS AND CONDITIONS

Client authorizes CRUISE AND TRAVEL VENTURES, LLC to act as the travel adviser for airlines, tour operators, cruise line or other supplier as indicated in the documents, brochures, correspondence or other communication that will be used for travel. Client understands these suppliers are responsible for providing the travel services purchased. Client consents to, and request, the use of those suppliers. Client accepts that CRUISE AND TRAVEL VENTURES, LLC is NOT responsible for, nor will client attempt to hold it liable for, any injury, damage or loss suffered for any conditions, actions, or omissions that are beyond the reasonable control of CRUISE AND TRAVEL VENTURES, LLC.

Client understands that if traveling internationally, all persons must have a valid passport book. Client understands that a passport card is not valid for air travel. Depending on the destination and the origin of the client passport, guests may need to obtain a visa. Proof of citizenship is required for travel outside of the United States.

CRUISE AND TRAVEL VENTURES, LLC warrants and declares that every effort will be made to provide the best prices available for the travel components that you request. In the unlikely event that a catastrophic situation should occur to redirect or reschedule your travel plans and the supplier is unable to provide client with the agreed upon travel services and/or products, CRUISE AND TRAVEL VENTURES, LLC is not responsible for any loss or damages, emotional or otherwise. CRUISE AND TRAVEL VENTURES, LLC as your contracted travel advisor, will make reasonable effort to rebook redirected client to assist with comfort and safety.

CRUISE AND TRAVEL VENTURES, LLC will notify client of the supplier’s refund, change and/or cancellation fees and penalties during the proposal phase. Client is aware that the airline ticket, especially holiday, group and discounted fares may be subject to the loss of some or all of the fare or require expenditure of additional money if client elects to change or cancel the reservation.

Client agrees that adequate travel insurance protection will be considered for their travel to include, but not be limited to cancellation and trip interruption, medical and loss of baggage. If this protection is declined, a signed liability release waiver form will be required.

Client agrees to review and agree to all terms, conditions and penalties of the suppliers. Client will review the travel documents upon receipt for accuracy. Client may contact CRUISE AND TRAVEL VENTURES,LLC with any questions or concerns.

Client agrees that CRUISE AND TRAVEL VENTURES LLC has no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards or climate extremes at the locations to which client may travel.

Client agrees with the above terms and conditions.  CRUISE AND TRAVEL VENTURES, LLC is to research vacation plans and act on behalf of client for the sole purpose of travel planning and booking. Client understands that CRUISE AND TRAVEL VENTURES, LLC’s fees and commissions are nonrefundable, nontransferable remuneration for professional efforts made on client’s behalf.  In exchange, client will receive personal consultation, individualized proposals offering relevant advice, and suggested itineraries that will reflect client’s unique requests, needs and desires.